Well, the holiday has been booked! What a palaver! Never, under any circumstances book a holiday with flydeals.co.uk - they are a bunch of lying shisters out to rip you off. Without going into too much detail, they phoned the day after confirmation to say that the Credit Card had been declined. Jules has a huge balance on her card so she was rather confused by this. They took her Debit Card details instead and then advised her:
a) The Debit Card payments were subject to charges
b) The price of the tickets had gone up by £10 each
When she got off the phone Julie called her Credit Card company to ask why they had declined her card and they advised her that no action had taken place. Basically, Flydeals simply held over the transaction for a day to get more money for the tickets.
Upon questioning Flydeals about this they refused to offer any explanation and said if she wished to cancel now, there would be a fee of £50. Furious, she called her bank and put a stop on any withdraw from Flydeals. She the bought tickets on the same flight for the same price through another company – who couldn’t have been more helpful.
The next day Flydeals had succeeded in withdrawing the total amount from her account and would only return it minus a cancellation fee of £50. There was nothing we could do except swallow the theft and tell the obnoxious Manager Helen – to f**k off!!!
For anyone planning on booking a flight, please don’t use them.
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